Handling a degraded account connection
Learn why some connections may become temporarily unavailable.
In Aspire Budgeting, the wrench icon represents a degraded connection. The connection itself is successful but our import partner may be unable to communicate with the institution, as a result, transactions aren't importing as expected. This is usually a temporary status and is typically because an institution has scheduled maintenance or downtime. If no new transactions appear within the next 3-4 business days, please contact support so we can take a look. In the meantime, we'll continue to check for new transactions and update this status as it changes.
If you contact support regarding a degraded connection, please include the following information:
- Your email address.
- Your User ID (as listed in Settings in the add-on).
- Name of the account.
- Name of the financial institution.
- Date of the last transaction that imported.
- Date, payee, and amount of a few transactions that haven't imported, but cleared your online banking account three or more days ago.